Scan-n-Pay Help & FAQ

Quick answers for setup, payment links, publish/unpublish, account deletion, and troubleshooting.

Seeing a “Payment Hub inactive” or pink banner?
Always tap Restore first. If your subscription is active, it will restore immediately. If it’s expired, the app will tell you clearly. Jump to troubleshooting →

PayPal types Venmo Cash App Credit Card checkout links Publish / Unpublish Logo help Delete account Support

Getting started

Scan-n-Pay lets you publish a clean payment landing page that you can share as a link or QR code. Customers scan, pick a payment method, and pay you using the services you already use.

Tip: Set up one business per Google account. If you manage multiple businesses, sign out and sign in with the Google account for that business.

What customers see

Customers land on your Scan-n-Pay page and see:

Your business name
Your optional tagline/message
Your image/logo (optional)
Buttons for the payment methods you enabled

Good to know: Scan-n-Pay does not collect your bank details, passwords, or private payment credentials. You provide links to services you already use.

PayPal (Personal vs Business)

PayPal has more than one link style. Scan-n-Pay supports both.

Choose the PayPal type that matches your link
In the app, pick PayPal account type first, then paste the matching link.

Personal (PayPal.Me)

Looks like: https://paypal.me/yourname
Best for simple personal payments.

Business checkout

Looks like: https://www.paypal.com/ncp/payment/XXXXXXXXXXXX
This is a more “checkout-like” PayPal experience and often feels more professional for customers.

If the app warns about a mismatch: switch the PayPal type selector (Personal vs Business) so your link and selection match.

Venmo

Use your Venmo profile link. Example: https://venmo.com/u/yourname

Tip: If your Venmo name is hard to spell, Venmo’s “share profile” option usually gives you the cleanest link to paste.

Cash App

Use your Cash App link. Example: https://cash.app/$yourname

Credit cards, Stripe, Square, and custom payment links

Scan-n-Pay supports card-based and card-like payment methods by linking directly to your existing payment provider.

Supported options in the app

Stripe – Use a Stripe payment link where the payer enters the amount.
Square – Use a Square payment link that allows the buyer to choose the amount.
Custom – Use any other payment link where the payer selects the amount before paying.

Why Custom?
The Custom option allows Scan-n-Pay to work with regional and international payment systems (such as non‑U.S. card processors or bank-based payment links) as long as the link opens a payment page where the buyer enters the amount.

Scan-n-Pay does not process payments or handle card data directly. All payments occur on the selected provider’s secure checkout page.

Publish & Unpublish

Publish makes your latest settings live (your name, message, image, and payment buttons).
Unpublish hides your payment buttons until you publish again.

Use Unpublish when: you are updating links, pausing sales, or testing changes.

Tagline tips

Your tagline is your chance to add a personal touch or helpful instruction. Examples:

“Thanks for supporting my small business!”
“Local pickup available — message me after paying.”
“Please include your name in the payment note.”
“Custom orders welcome.”

Logo / image upload

Uploading an image is optional but recommended. It helps customers recognize your business instantly.

Best practice: Use a square logo (or a clear photo) that still looks good when cropped into a circle.

Tips for best results
• Keep it simple: bold shapes and high contrast work best.
• Avoid tiny text: it can become unreadable on small screens.
• If your logo looks “cut off”, try uploading a square version with extra padding around the edges.

Which Google account is billed?

Scan-n-Pay subscriptions are handled entirely by Google Play. Billing is tied to the Google account that is active in the Play Store on your device at the time you subscribe. On most devices, this is the primary Google account on the phone.

Even if you sign in to Scan-n-Pay using a different Google account (for example, a business account), Google Play may still bill the subscription to the primary Google account configured on the device.

Good to know:
• This behavior is controlled by Google Play, not Scan-n-Pay.
• You can choose which payment method (personal or business card) is charged during checkout.
• For fully separate billing, use a device (or Play Store profile) where the desired Google account is the primary account.

This is the same reason many payment apps offer separate personal and business versions — it provides clean separation for billing and accounting.

Delete account

You can delete your Scan-n-Pay data at any time from inside the app. Deletion is designed to be simple, intentional, and compliant with Google Play policies.

Important: Account deletion permanently removes your published page and wipes your stored configuration.

How deletion works (current app behavior)

Open the app and go to Account.
Tap Delete account (bottom-right corner of the Account screen).
On the Delete Account confirmation screen, review the information and check the acknowledgement box.
Tap the red Delete my Account button.

What happens immediately:
• Your published Scan-n-Pay page is removed.
• Your saved configuration and uploaded data are wiped.
• Your account is no longer usable for publishing.

If the delete button is disabled, the acknowledgement checkbox has not been checked yet.

Subscription & automatic cleanup

Scan-n-Pay subscriptions are managed through Google Play. You may unsubscribe at any time.

If you unsubscribe, your subscription remains active until the end of the current billing period.
Once the subscription expires, Scan-n-Pay fails closed on entitlement checks.
If you already deleted your data, the account naturally completes its lifecycle with no remaining stored information.

Rejoining later: You can always come back. Sign in again with the same Google account and start a new subscription to publish a fresh Scan-n-Pay page.

Prefer the official deletion page? Visit: Scan-n-Pay Account Deletion

Security & privacy

Never put passwords, bank account numbers, Social Security numbers, or private personal data into Scan-n-Pay.

Scan-n-Pay is designed to publish a public landing page with payment buttons. Only enter information you are comfortable sharing publicly.

Troubleshooting

I see a pink banner or “Payment Hub inactive.”

First step: tap Restore.
This checks Google Play for an active subscription tied to your account.

If Restore succeeds, your Payment Hub will reactivate immediately.
If Restore reports that the subscription has lapsed, you’ll be guided to resubscribe.

Using a sub-account?
Sub-accounts do not subscribe or restore purchases themselves. Ask the plan owner to add or re-add you from the Plan Sharing screen.

I published but don’t see changes.

Try a hard refresh (Ctrl + F5) or open the page in a private/incognito tab. Browser caching is the most common culprit.

My payment button doesn’t work.

Double-check that the pasted link is a full URL starting with https://. For PayPal, make sure you selected the correct PayPal type (Personal vs Business).

I see an unpublished message on my page.

That means the page is currently unpublished. Go back to Payment Settings and tap Publish.

I want a separate page for another business.

Sign out and sign in with the Google account for the other business.

Account deletion failed.

Try again on a stable connection. If it still fails, contact support below.

Contact support

If you need help, email us at: appsupport@energy-etch.com